She was declared an eTN Heroe in July, and she just received the Customer Experience Award from KLM Dutch Airline in Amsterdam. Regina Fernandez Ortaleza is a shining example on how customer service can pay off not only for the customer when done well. A Philipino based KLM Call Center customer service agent made a…

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Regina Fernandez Ortaleza is a shining example on how customer service can pay off not only for the customer when done well.
She was declared an eTN Heroe in July, and she just received the Customer Experience Award from KLM Dutch Airline in Amsterdam.
A Philipino based KLM Call Center customer service agent made a….