Lufthansa processa 2.6 milions d'euros en reclamacions de devolució des de la primera meitat de l'any

Lufthansa processa 2.6 milions d'euros en reclamacions de devolució des de la primera meitat de l'any
Lufthansa processa 2.6 milions d'euros en reclamacions de devolució des de la primera meitat de l'any
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Escrit per Harry Johnson

Durant l 'any en curs, les companyies aèries a la xarxa Grup Lufthansa have so far reimbursed around 2.6 billion euros to a total of 6 million customers (as of 02.09.2020). The justified claims received by Lufthansa in Germany by the end of June have been paid out to the greatest extent possible. Only more complicated cases are still open and require more intensive processing.

The number of pending ticket refunds fell to 1.1 million transactions. It should be noted that new refund claims are constantly being generated because flights have to be cancelled or guests cancel due to travel warnings. Lufthansa currently receives three times as many applications as before the pandemic. Therefore, the number of open refund claims will continue to develop dynamically, decrease further in the coming weeks, but will never reach zero.

Furthermore, customers can flexibly adjust their travel plans. All fares of Lufthansa, SWISS, Austrian Airlines and Brussels Airlines can be re-booked as often as desired without incurring any fees. This applies worldwide for new bookings on short, medium and long-haul routes.

 

Grup Lufthansa  Aerolínies    
Import de les devolucions pagades a Mio. EUR 2,600
Nombre de bitllets retornats a Mio 6.0
Nombre total de sol·licituds de reembossament pendents (incloses les sol·licituds noves) a Mio. 1.1

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Sobre l'autor

Avatar de Harry Johnson

Harry Johnson

Harry Johnson ha estat l’editor de tasques de eTurboNews durant més de 20 anys. Viu a Honolulu, Hawaii, i és originari d'Europa. Li agrada escriure i cobrir les notícies.

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