El Consell Mundial de Viatges i Turisme (WTTC) és rebuilding travel. The London based tourism organizations with some of the largest travel companies as members, has unveiled its third phase of measures designed to rebuild global consumer confidence, reduce risk, and encourage the return of Safe Travels.
The latest protocols for the global Travel & Tourism sector focus on measures to ensure the reopening of global attractions, drive business to car hire companies, and enable short-term rentals to begin welcoming guests.
WTTC, which represents the global Travel & Tourism private sector, held detailed discussions with key stakeholders and organizations to ensure maximum buy-in, alignment, and practical implementation.
The measures help to set clear expectations of what travelers can experience in the ‘new normal’ which offers safe environments as travel restrictions are eased.
Amb el suport de l'Organització Mundial del Turisme de les Nacions Unides (UNWTO), La WTTC protocols also take into account guidelines from the World Health Organisation (WHO), and the WTTC Safe Travels stamp recognizes those destinations, countries, businesses, and governments worldwide which have adopted them.
The Safe Travel protocols also take into account guidelines from the World Health Organisation (WHO), and the WTTC Safe Travels stamp recognizes those destinations, countries, businesses, and governments worldwide which have adopted them.
Glòria Guevara, WTTC President & CEO, said: “Worldwide attractions, car hire, and short-term rentals, all represent key components of many family holidays, so it’s vital we establish measures which allow safe travels to take place for holidaymakers and travelers.
“Consumer confidence is crucial to create a climate in which Travel & Tourism can resume. We know travellers will want to explore and engage with the world around them once more and their return will also help power the world’s much-needed economic recovery.
“We would like to pay tribute to all those companies in the global private sector who have stepped forward and rallied around to support WTTC Safe Travels protocols. They create the consistency needed to allow a re-invigorated Travel & Tourism sector to re-open for business.
“The expertise from businesses large and small has contributed to define the new experience for travellers and these robust global measures have been embraced around the world.”
Brian Chesky, Airbnb co-founder and CEO said:
“The desire to travel is deeply rooted in humanity. The industry will rebound and is critical to supporting the social and economic recovery of communities. Airbnb welcomes the WTTC’s work to create health and safety protocols that protect communities and support governmental efforts to reopen economies.”
The welfare of travelers and the millions of people employed throughout the Travel & Tourism sector at the heart of WTTC’s comprehensive package of Safe Travels protocols.
They avoid the emergence of multiple standards, which would only confuse the consumer and delay the sector’s recovery.
També proporcionen coherència a destinacions i països, així com orientació a proveïdors de viatges, línies aèries, aeroports, operadors i viatgers, sobre el nou enfocament de la salut i la higiene en el món post-COVID-19.
Protocols for the attractions industry were compiled on the basis of insights and frameworks developed by the Global Association for the Attractions Industry (IAAPA) to support the safe, healthy, and responsible restart of attractions around the world.
The measures increase the focus on health, safety, and physical distancing standards for venues such as amusement parks, aquariums, family entertainment centers, museums, science centers, theme parks, water parks, zoos and other entertainment and cultural attractions.
Car hire has become an essential provider of transport and mobility during normal times for anyone who needs to travel, and in the post COVID-19 world could be vital for those who provide critical services, including healthcare professionals, emergency services, and utilities.
The proposed Short-Term Rental protocols were designed for owners and operators.
Leading companies and associations in the Short-Term Rental industry were consulted closely by WTTC. Many partnered with trusted experts in public health and governments to support the safe, healthy, and responsible reopening of this type of accommodation to travelers.
WTTC divided the new guidance into four pillars including operational and staff preparedness; delivering a safe experience; rebuilding trust and confidence, and implementing enabling policies.
Les mesures anunciades avui inclouen:
atraccions
- Encourage guests to buy advanced tickets online if possible, and considered timed entries and smaller groups
- Identify realistic capacities for attractions based on queue length, waiting areas, pre-shows and vehicle capacity and adjust accordingly to allow for physical distancing
- Use of virtual queue systems, contactless touchpoints, and payment where possible
- Personal protection equipment (PPE) available for all customer-facing staff
- Enhanced cleaning at high-frequency touchpoints, such as handrails, common areas and lifts.
- Sanitize strollers, electric buggies and wheelchairs between every use if applicable
- Make available hand sanitizers in high-traffic areas such as entry, key walkways, food and beverage locations, merchandise shops and exits
- Consider increasing the number of performances and an end-of-show announcement to encourage guests to take their time exiting
- For water parks, evaluate closing or removing hands-on interactive features within play structures if they aren’t covered in treated pool water
- Encourage guests to reduce the number of personal items they bring into the venue
Lloguer de cotxes
- Pre-arrival health declaration via email, if required and in accordance with GDPR
- Enhance cleaning to all offices, including check-in, counters, desktops, washrooms, and any high-frequency touchpoints
- Encourage the use of curbside pick-up and drop off. Consider moving to a fully digital process including payments and limit physical interaction with staff
- Health/temperature checks, if recommended by legislation, and sanitation stations for customers through hand sanitizers in high-traffic areas
- Limit the number of people allowed per vehicle collection, as well as decreasing the number of people allowed in the car rental establishment at any one time
- All cars to be cleaned with a focus on high-frequency touchpoints such as keys, steering wheels, steering column, gear stick, seats, seat pockets, seat belts, door handles, gearboxes, gloveboxes, vents, key fobs, door interiors, areas between seats, dashboards, radio controls, center consoles, rearview and side mirrors, cup holders and other surfaces.
Lloguers a curt termini
- Use of contactless technology to enable automation at check-in and payment where possible
- Minimize physical interaction when providing guests with keys, ideally in a contactless manner by offering self- check-in and check-out, where possible
- Enhance sanitation, disinfection, and deep cleaning practices as well as increasing their cleaning/disinfection frequency with a focus on high-frequency touchpoints, including bedrooms, common areas, washrooms, and kitchens, including cutlery and utensil sanitization
- Provide guests with physical distancing etiquette, including in elevators if relevant, through signage
- Make available hand sanitizer to guests at the entrance of the short-term rental
WTTC has previously issued details safe travel protocols for aviation, airlines, MICE, tour operators, hospitality and outdoor retail, which were widely endorsed and supported by top CEOs and business leaders globally.
It has also unveiled its landmark new global safety stamp to encourage Safe Travels and the reopening of the Travel & Tourism sector.
Major tourist destinations such as Turkey, Egypt, Portugal, and Jamaica, among many others, have led the way to sign up to the world’s first-ever global safety and hygiene stamp.
Evidència de WTTCL'informe Crisis Readiness de , que va analitzar 90 tipus diferents de crisis, destaca la importància de la cooperació públic-privada per garantir que hi hagi polítiques intel·ligents i comunitats efectives que permetin un sector de viatges i turisme més resilient.
D'acord amb WTTCA l'Informe d'impacte econòmic de 2020, durant el 2019, Viatges i turisme van ser responsables d'un de cada 10 llocs de treball (330 milions en total), contribuint al PIB mundial en un 10.3% i generant un de cada quatre llocs de treball nous.
#reconstruirviatges
QUÈ TREURE D'AQUEST ARTICLE:
- Protocols for the attractions industry were compiled on the basis of insights and frameworks developed by the Global Association for the Attractions Industry (IAAPA) to support the safe, healthy, and responsible restart of attractions around the world.
- També proporcionen coherència a destinacions i països, així com orientació a proveïdors de viatges, línies aèries, aeroports, operadors i viatgers, sobre el nou enfocament de la salut i la higiene en el món post-COVID-19.
- Amb el suport de l'Organització Mundial del Turisme de les Nacions Unides (UNWTO), La WTTC protocols also take into account guidelines from the World Health Organisation (WHO), and the WTTC Safe Travels stamp recognizes those destinations, countries, businesses, and governments worldwide which have adopted them.
